Hi,
Just about an hour ago, around 2:45 PM EST, I was unknowingly ranked by the Enstone program while playing Search and Destroy. Someone in a public lobby must have had a mod that caused my account to go from level 80, no prestige, to level 80 full (21?) prestige. I didn't notice anything unusual about the lobby or the game while playing. One of my stats remained the same (accuracy), one was deranked (score), and the rest were boosted (wins, kills). I entered prestige mode (for the first time) in hopes that everything would somehow reset. That didn't happen. Is there any way for my stats to be reset to earlier in the day?
After reading many similar (i.e. derank) threads, it's a little disconcerting that the game is still being sold for $40 (with DLC 1) on the PS Store and there doesn't seem to be a way to restore a user's stats to a previous state, let alone prevent present and future hacking with a patch update. I understand that the game is over 4 years old. Why is it still being sold at $40 with the present state of the server/hacking community?
I'm sure that there must be some sort of database backup system that is maintained. If there's no way to restore the stats then I'll be forced to abandon Activision as a whole for an extremely poor customer service experience. I will make sure that my friends, family, and others are aware of what's going on and the lack of Activision support if, in fact, there's no way to restore a user's account.
Please let me know if anyone is able to help restore the stats associated with my account.
Thanks.